TTS has a myriad of experiences dealing with member/ customer service. From taking inbound calls of members/customers regarding needs, questions, and concerns. Each program is developed and custom tailored to provide the best level of service for the customer and client.

Customer Service Experience/Abilities:

• Applications used but not limited to:
  • EPIC
  • Oracle NetSuite
  • Zendesk
  • HubSpot
  • SharePoint
  • SFTP
• Medical Program experience
  • Help Medical Staff manage appointments (ex. If a clinician calls out sick, we help alert and reschedule appointments)
  • Scheduling Medical appointments
  • Looking up existing appointments
  • Rescheduling appoints
  • Sending appointment reminders
  • Scheduling Video and In-Home and On-Site appointments
  • Discussing benefits with members
  • Providing services in language or through translators
  • Making Outbound Calls to Members
  • Managing inbound calls from members
  • Help with reporting and managing the list
• General Customer Service
  • Explaining product/program features
  • Processing Quotes
  • Process orders
  • Process Refunds
  • Help with ship re-routing
  • Help with missing products
  • Processing to Accounts Receivable
  • Managing RMAs
  • Coordination with other divisions (ex. Installation team)
  • Handling customer complaints
  • Informing customer/members about program changes
  • Making Outbound Calls
  • Managing inbound calls
  • Working in customized environments including multiple systems including proprietary systems.
  • Work with clients on special requests from members/customers